Fees
Digital card
- Issuance fee
- Free
- Topup from Profee wallet
- Free
- Transaction SMS notifications
- Free
- Purchase fee for transactions in €
- Free
- Purchase fee for transactions in other currencies
- 2.5%
- Apple Pay / Google Pay
- Free
- ATM cash withdrawal fee – International
- N/A
- ATM cash withdrawal fee – Domestic /EEA
- N/A
- ATM balance inquiry fee
- N/A
- PIN change
- N/A
- ATM decline
- N/A
Profee topup from a bank card
- Currency
- EEA & UK card issuer
- Non-EEA or UK card issuer
- 1.75% + €0.3
- 3.1% + €0.3
- 1.75% + $0.3
- 3.1% + $0.3
- 1.75% + £0.3
- 3.1% + £0.3
Profee topup via Wire transfer
- Free
Profee withdrawal to a bank card
- EEA & UK card issuer
- Non-EEA or UK card issuer
- 0.50% + €1.20
- 0.50% + €3.00
- 1.00% + $1.50
- 1.00% + $4.00
- 0.50% + £1.00
- 0.50% + £2.70
- EEA & UK card issuer
- Non-EEA or UK card issuer
- 0.80% + €1.00
- 1.70% + €1.20
- 0.80% + $1.25
- 1.70% + $1.40
- 0.80% + £1.00
- 1.70% + £1.00
Profee withdrawal via wire transfer
- Currency
- Min amount
- Up to €/$/£ 9,999.99
- From €/$/£ 10,000.00 to €/$/£ 30,000.00
- 30
- 0.6% + €15
- 0.6% + €15
- 35
- 0.6% + $55
- 0.6% + $75
- 40
- 0.6% + £40
- 0.6% + £55
Other transactions
- Transaction Type
- Fee
- Transfer to other Profee user
- Free
- Exchange rate
- Real-time market rate + 0.5%
- Payment in favor of Merchant
- Free
- Account statement
- Free
- Chargeback/document request processing fees
- €25
- Refund
- €0.7
- Wallet closing fee
- €10 (or equivalent), but not more than the actual account balance
- Dormancy fee
- €10 (or the equivalent currency) on a monthly basis until the account balance reaches 0 (zero)
- Compliance Administration fee
- €2 (or the equivalent currency) on a monthly basis until the account balance reaches 0 (zero)
- Profee transfers (e-money redemption and sending funds to a card specified by User)
- 1) Transaction fee from 0% up to 4,5%*
2) We may apply some currency exchange markup.
The consolidated value of the fee will be indicated to you on the confirmation page prior to executing the transaction**
- — currency pair
- — geographies/corridor that the client sends money from/to
- — transaction amount
- — means we will use to deliver the payment
Information regarding the exact rate of the fee will be available on the confirmation page.
**The following are expressly agreed:
- • Due to the volatility of the Foreign Exchange market, changes to the exchange rates shall be applied immediately and without any notice to the User.
- • The Company, in order to apply in its transactions with the User, the constantly fluctuating exchange rates, seeks the prior approval of the User for the execution of the transaction based on the Determination Base of Reference Exchange Rate, as defined in the present User Agreement and the final exchange rate at which the currency conversion is caried out, as per the client’s request, is agreed with the client, who has the choice of either accepting or rejecting it.
- • Exchange rates provided by any means without an agreement for currency conversion being concluded (at the moment that you accept a transaction), are indicative only and can change any time.
- • Please note that the commission of the service provider or a card scheme or the issuing bank of the recipient for the currency conversion may also be applied
Account levels and limits
- Topup
- 30.000 € per year
- Withdrawal
- 30.000 € per year
- Cash withdrawal with Profee Visa card
- 1000 € per day
- Topup
- 100.000 € per year
- Withdrawal
- 100.000 € per year
- Cash withdrawal with Profee Visa card
- 1000 € per day
Glossary
Compliance Administration
The actions taken and checks performed by the Compliance department as part of our regulatory obligations to prevent money laundering, terrorist financing, fraud and/or any other abuse of the platform
Copy of statement
Issuance of an account statement which summarizes all transactions of the account during a specific period
Currency exchange services
Conversion of the currency of the account into the currency of the transfer / withdrawal
Exchange rate
For all transactions involving currency conversion, Profee adds 0.5% to the average daily interbank market rate published by a third-party foreign currency data provider. Profee retains this amount as a foreign exchange processing fee to protect against exchange rate fluctuations
Issuing fee
A fee charged by the Company when the customer asks to issue a payment card
Maintaining the account
The company operates the account for use by customer
Providing a pre-paid card
The account provider provides a payment card linked to the customer’s account. The amount of each transaction made using the card is taken directly and in full from the customer’s account. The available balance on the payment card does not exceed the available balance on the account
Topup
Transfer of funds from outside the Profee ecosystem/network to load funds on your e-money account maintained with the Company (issuing of e-money)
Wallet closing fee
A fee charged by the Company upon the request received by a customer to close the account and terminate the business relationship. This fee is fixed and not more than the actual account balance
Dormant account
An Profee account that is inactive (no transactions are executed) for a period of (365) three hundred sixty five days
Withdrawal
Any transaction that results to money going out of your Profee account and Profee ecosystem/network into a bank account or card account
