How to cancel a HelloFresh subscription in the UK?

If you’ve been enjoying HelloFresh meal kits but feel it’s time to take a break or stop completely, this guide explains how to cancel HelloFresh in the UK quickly and correctly. Some subscriptions could seem a little pricey to expats residing in the UK, so here's how to quickly cancel one. Whether you want to pause deliveries, delete your account, or avoid another charge, here’s everything you should know.

Why people decide to cancel HelloFresh

HelloFresh has made home cooking easier for thousands across the UK. Yet even the best subscription can become inconvenient. Common reasons for cancelling HelloFresh include:

• Wanting to cut monthly costs.
• Moving to a new address or travelling often.
• Preferring to choose ingredients independently.
• Simply needing a break from weekly deliveries.

For any reason, you may avoid needless stress and expense by knowing how to cancel HelloFresh before your next subscription date.

Step-by-step: How to cancel HelloFresh subscription (desktop)

If you’re using the website, here’s the simplest way to end your plan:

1. Log in to your HelloFresh account at hellofresh.co.uk.
2. Click your name in the upper-right corner and select ‘Account Settings’.
3. Choose the subscription you want to stop under the “Plan Settings” section.
4. Scroll down until you find ‘Cancel My Subscription’ and click it.
5. Confirm your cancellation and check your inbox for the confirmation email.

Make sure to verify the cut-off time, which is often five days prior to your next delivery, since your HelloFresh subscription remains active until the cancellation date. If it is missing, an additional box will be supplied and billed.

How to cancel HelloFresh in the app (mobile)

If you’re wondering how to cancel HelloFresh in the app, the process is nearly identical but faster:

1. Open the HelloFresh mobile app and log in.
2. Tap the profile icon → Account Settings → Plan Settings.
3. Find the active subscription and select Manage Subscription.
4. Tap Cancel Plan, confirm your choice, and check your email for confirmation.

You can use these steps on both Android and iOS devices. Remember, when you’re learning how to cancel HelloFresh in the app, be sure to complete the process before your next order deadline to avoid extra charges.

More about life in the UK:

• The must-know costs of buying your first UK home.
• What is a sort code for a UK bank account?
• Getting your UK driver's licence.

How to delete HelloFresh account completely

Some users don’t just want to stop deliveries — they want to remove their personal data, too. In that case, you’ll need to request full deletion.

If you’re wondering how to delete HelloFresh account, here’s what to do:

1. First, complete your HelloFresh subscription cancellation process.
2. Then, contact HelloFresh UK Customer Support through chat or email.
3. Submit a request for deleting your HelloFresh account and confirm your identity.
4. Wait for an email confirmation that your account and stored data have been deleted.

Deleting an account is different from cancelling. Even if you deactivate HelloFresh subscriptions, your profile stays active unless you specifically ask for full deletion.

Note: Once your HelloFresh account deleting process is complete, your saved recipes, vouchers, and order history will be permanently lost.

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Important: Refunds, cut-offs & alternatives

Quick checklist

1. Log into HelloFresh UK website or app.
2. Go to Account → Plan Settings → Cancel My Subscription.
3. Confirm and check for an email confirmation.
4. For mobile users, follow the steps for how to cancel HelloFresh in the app.
5. If desired, contact support to start the HelloFresh subscription cancellation process.
6. Make sure you act before the delivery cut-off to avoid being billed again.

Final thoughts

Ending a subscription doesn’t have to be complicated. If you’re exploring how to cancel HelloFresh or figuring out the HelloFresh subscription cancellation process, the key is acting before the next delivery date and saving your confirmation email.

You can always come back later if you decide to rejoin — HelloFresh keeps it easy to manage, pause, or restart your UK meal service whenever you like.

FAQ

Can I cancel HelloFresh anytime?

Yes, you can. However, you must finish the HelloFresh subscription cancellation steps before your next delivery is processed to avoid charges.

What happens after cancelling HelloFresh?

You’ll receive a confirmation email, and no new boxes will be shipped after your final paid delivery.

Can I reactivate HelloFresh later?

Absolutely. You can log back in anytime and re-subscribe — your past preferences and delivery addresses will still be there unless you’ve chosen to delete your HelloFresh account.

How do I completely deactivate HelloFresh?

To fully deactivate HelloFresh, you need to both cancel your subscription and request permanent deletion of your account data through customer support.

What if I miss the cancellation deadline?

If the order is already in progress, you’ll receive one last box. After that, no further deliveries will be charged.