Frequently Asked Questions about money transfers

Profee is a fast and reliable online service for remittance available in multiple countries. To send money, you may use bank cards such as Visa, MasterCard and Maestro, as well as bank accounts, Google Pay, and Apple Pay.

The recipient can receive funds without registering at Profee.

You may send money to 65+ countries. The full list is available here.

You may send Profee transfers from Austria, Belgium, Bulgaria, Croatia, Cyprus, the Czech Republic, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, the Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland, and the United Kingdom.

The whole process takes less than 10 minutes.

Choose the destination country, specify the amount you wish to transfer and the check the currencies. To protect your data, we will ask you to enter a code from an SMS before creating an account. Complete a simple registration: enter your name, surname, citizenship, country of residence (where you are living at the moment) and address in it. Since you transfer momey from your card or bank account, terms and conditions of your bank may apply.

Most transfers usually reach the recipient within minutes. In some cases, due to the bank's regulations, the delivery may take up to several business days.

You can use Visa, MasterCard or Maestro cards issued in one of the countries we offer transfers from. The card must have a CVC/CVV code, and the card number must consist of 16 digits. You can only send money from your own card (with your name on it). You may also send money using Googe Pay or Apple Pay, as well as via SEPA, Sofort or BLIK (depending on your country of residence).

Profee transfers can be sent to Visa, MasterCard, Maestro. For certain countries, we support transfers to cards by local brands like UzCard and HUMO, or transfers to bank accounts The recipient's card must be issued in one of the countries we support transfers to, same applies to the bank account. The list of countries available for transfers is available here.

After creating your profile, you may send up to 500 EUR per transaction, with an overall transfer limit of 1 000 EUR. You may increase your limit by verifying your identity – find more details here.

To prove your address, you need to provide one of the documents from the list below. Make sure that the document has your name and address in the residence country on it. Please, send us a digital statement or a photo of the document, as scans are not accepted. If applicable, paper documents need to be signed and stamped. Here are the documents we accept as proof of address:

• Your residence permit (in case there is the address on it);
• A utility bill issued within the last 180 days (for heating, electricity, water, cable, landline telephone, internet, sewer, gas, etc.);
• A statement from your financial institution (bank, credit/debit card, mortgage, investments, house insurance — please note we do not accept statements from online financial institutions) issued within the past 180 days;
• A letter or a document from your financial institution issued within the past 90 days confirming your account with them, your address and your full name;
• Any government correspondence (including tax documents, certificates of residence, council tax bills, court documents, pension bills, government-issued loans), issued within the past 180 days.

We point out that mobile phone bills/invoices, medical bills, health/medical and other personal insurance policies, receipts for purchases are not accepted. In case you do not have any of the documents mentioned above, please contact our customer support at help@profee.com for assistance.

The maximum fee charged per transaction is no more than 1% from the transfer amount. A fixed fee for cross-currency transfers is 1 EUR, 1 USD, or 1 GBP depending on the origin and destination of the transfer. Transfers to certain countries are comission-free.

Detailed information about the fees is available here.

If you would like to stop using Profee, you may delete your account. To do so, log in, go to the "Profile and limits" section and press the respective button. An account deletion letter with all the necessary details will be generated automatically. Please, mind that you will no longer be able to send money with Profee, and will not be able to see your transfer history in the mobile app – in case you will need any details, ask the Profee support for assistance. Save all the information you may need before initiating the deletion process.