Fees

Digital card

Issuance fee
Free

Topup from Profee wallet
Free

Transaction SMS notifications
Free

Purchase fee for transactions in €
Free

Purchase fee for transactions in other currencies
2.5%

Apple Pay / Google Pay
Free

ATM cash withdrawal fee – International
N/A

ATM cash withdrawal fee – Domestic /EEA
N/A

ATM balance inquiry fee
N/A

PIN change
N/A

ATM decline
N/A

Profee topup from a bank card

Currency
EEA & UK card issuer
Non-EEA or UK card issuer

1.75% + €0.3
3.1% + €0.3

1.75% + $0.3
3.1% + $0.3

1.75% + £0.3
3.1% + £0.3

Profee topup via Wire transfer

Free

Profee withdrawal to a bank card

EEA & UK card issuer
Non-EEA or UK card issuer

0.50% + €1.20
0.50% + €3.00

1.00% + $1.50
1.00% + $4.00

0.50% + £1.00
0.50% + £2.70

EEA & UK card issuer
Non-EEA or UK card issuer

0.80% + €1.00
1.70% + €1.20

0.80% + $1.25
1.70% + $1.40

0.80% + £1.00
1.70% + £1.00

Profee withdrawal via wire transfer

Currency
Min amount
Up to €/$/£ 9,999.99
From €/$/£ 10,000.00 to €/$/£ 30,000.00

30
0.6% + €15
0.6% + €15

35
0.6% + $55
0.6% + $75

40
0.6% + £40
0.6% + £55

Other transactions

Transaction Type
Fee

Transfer to other Profee user
Free

Exchange rate
Real-time market rate + 0.5%

Payment in favor of Merchant
Free

Account statement
Free

Chargeback/document request processing fees
€25

Refund
€0.7

Wallet closing fee
€10 (or equivalent), but not more than the actual account balance

Dormancy fee
€10 (or the equivalent currency) on a monthly basis until the account balance reaches 0 (zero)

Compliance Administration fee
€2 (or the equivalent currency) on a monthly basis until the account balance reaches 0 (zero)

Profee transfers (e-money redemption and sending funds to a card specified by User)
1) Transaction fee from 0% up to 4,5%*
2) We may apply some currency exchange markup.
The consolidated value of the fee will be indicated to you on the confirmation page prior to executing the transaction**

*Please note that the Transaction fee depends on the following conditions:

— currency pair
— geographies/corridor that the client sends money from/to
— transaction amount
— means we will use to deliver the payment

Information regarding the exact rate of the fee will be available on the confirmation page.

**The following are expressly agreed:

• Due to the volatility of the Foreign Exchange market, changes to the exchange rates shall be applied immediately and without any notice to the User.
• The Company, in order to apply in its transactions with the User, the constantly fluctuating exchange rates, seeks the prior approval of the User for the execution of the transaction based on the Determination Base of Reference Exchange Rate, as defined in the present User Agreement and the final exchange rate at which the currency conversion is caried out, as per the client’s request, is agreed with the client, who has the choice of either accepting or rejecting it.
• Exchange rates provided by any means without an agreement for currency conversion being concluded (at the moment that you accept a transaction), are indicative only and can change any time.
• Please note that the commission of the service provider or a card scheme or the issuing bank of the recipient for the currency conversion may also be applied

Account levels and limits

Plus

Topup: €30,000 per year

Withdrawal: €30,000 per year

Cash withdrawal with Profee Visa card: €1,000 per day

Premium

Topup: €100,000 per year

Withdrawal: €100,000 per year

Cash withdrawal with Profee Visa card: €1,000 per day

Glossary

Compliance Administration

The actions taken and checks performed by the Compliance department as part of our regulatory obligations to prevent money laundering, terrorist financing, fraud and/or any other abuse of the platform

Copy of statement

Issuance of an account statement which summarizes all transactions of the account during a specific period

Currency exchange services

Conversion of the currency of the account into the currency of the transfer / withdrawal

Exchange rate

For all transactions involving currency conversion, Profee adds 0.5% to the average daily interbank market rate published by a third-party foreign currency data provider. Profee retains this amount as a foreign exchange processing fee to protect against exchange rate fluctuations

Issuing fee

A fee charged by the Company when the customer asks to issue a payment card

Maintaining the account

The company operates the account for use by customer

Providing a pre-paid card

The account provider provides a payment card linked to the customer’s account. The amount of each transaction made using the card is taken directly and in full from the customer’s account. The available balance on the payment card does not exceed the available balance on the account

Topup

Transfer of funds from outside the Profee ecosystem/network to load funds on your e-money account maintained with the Company (issuing of e-money)

Wallet closing fee

A fee charged by the Company upon the request received by a customer to close the account and terminate the business relationship. This fee is fixed and not more than the actual account balance

Dormant account

An Profee account that is inactive (no transactions are executed) for a period of (365) three hundred sixty five days

Withdrawal

Any transaction that results to money going out of your Profee account and Profee ecosystem/network into a bank account or card account