Profee unveils AI-powered chatbot | Profee.com [Log in](/auth/login) [Sign up](/auth/registration) English * * * [Visit our website](https://www.profee.com) Profee * [Media](/media) * [Latest news](/news) * Profee unveils AI-powered chatbot # Profee unveils AI-powered chatbot The Profee Team Oct 09, 2022 5 minutes 12660 Profee, a fast-growing global money transfer service, has plugged a high-tech chatbot that mimics the work of a customer service specialist into its customer service and support process. Based on artificial intelligence, the bot is able to instantly identify a user request and provide answers, suggest remittance solutions or direct them to a support staff. Thanks to a transformative machine learning architecture, the Profee bot responds in one go, recognises typos and even factual mistakes, slang, and individual user traits, so the user writes as they feel comfortable and the chatbot understands them. The chat bot interacts with customers both before logging in to the website and after accessing their personal accounts. The bot now handles 55 per cent of user interactions without referring the user to a Profee agent. Thus, it reduces the workload of the customer service team twofold. For now, the bot is available to Profee website users, and after successful testing it will be extended to the Profee apps for iOS and Android devices. As the bot is trained and its functionality is enhanced, the company plans to achieve 85 percent successful interactions with users with no Profee support engineer involved. Further features of the chatbot will cover finding non-trivial connections in the dialogue with users and delivering pertinent responses to queries not tied directly to remittances. The chatbot uses NLP (natural language processing) and NLU (natural language understanding). Information is processed based on statistical matches covering a wide range of frequently asked questions. The NLU platform allows the flow of messages to be analysed so that the meaning of the information can be found in context. This enables Profee's chatbot to learn from the information received during each interaction and proceed as appropriate, improving the quality of the company's interactions with customers. The average response speed is about five seconds, and in case a query cannot be answered, the message is automatically forwarded to a customer support operator. The same security requirements and standards that are applicable to all Profee software have been applied to the launch of the chatbot. For the user, chatting in the bot is completely secure - their data is not transmitted to third party services and the data is handled entirely within the Profee system outline. **Ulugbek Mamadzhanov, Head of Customer Support at Profee:** “_We are constantly working to improve the quality of customer service. Machine learning and artificial intelligence technologies allow us not only to automate processes and reduce costs, but also to significantly increase customer loyalty. The value of the implemented chat bot increases as Profee's customer base grows. The bot shows great potential. We rate the initial launch results above expectations, both in terms of how our customers perceive the innovation, and in the percentage of requests handled automatically._” Trademarks, logos and other graphic or text elements are owned by the respective right holders. We do not promote third-party brands but provide introductory information only. All the facts mentioned in the article are valid on Oct 09, 2022 – discover the current Profee terms we are offering you right now [here](/send-money). ## Make your transfer today ## Profee makes sending money to India fee-free for eligible transfers Send money to India fee-free with Profee on eligible transfers using Profee wallet, up to 150,000 INR, to NRO or savings accounts. The Profee Team May 21, 2026 2 minutes 1143 ## Profee wallet can now be topped up via Google Pay Wallet is a feature that allows customers to keep assets in EUR, PLN, USD, GBP in their Profee accounts (access the full wallet guide here). Recently, Google Pay was added as a top-up method. Profee will put maximum effort into further enhancing the wallet and its accessibility for clients. The Profee Team Apr 03, 2026 2 minutes 1304 ## Profee introduces promo exchange rates for first-time transfers to 8 currencies Learn more about Profee’s promo exchange rates on first transfers. Send money abroad in UAH, USD and more while getting better value for your transfers. The Profee Team Mar 27, 2026 2 minutes 1892 * [About us](/about-us) * [Media](/media) * [Blog](/articles) * [FAQ](/help) * [Contact us](/contacts) * [Security](/security) * [Currency converter](/currency-exchange) * [Money transfers](/send-money) * [Payouts for business](https://business.profee.com) * [Limits](/accounts) * [Referral programme](/referral) * [User agreement](/documents/user-agreement) * [Terms & Conditions](/documents/terms-and-conditions) * [Legal information](/documents) * [Privacy policy](/documents/privacy-policy) * [Wallet](/wallet) Third-party trademarks, logos, and other graphic or written elements are the intellectual property of their respective owners. Information regarding these companies can be found on their official websites. No affiliation should be implied between Profee and these entities. Profee is a registered trade name under Sibilla Solutions LTD. Sibilla Solutions LTD, registered in Cyprus (Registration No. HE348581), is regulated as an Electronic Money Institution (EMI) by the Central Bank of Cyprus (License No. 115.1.3.16/2018), VAT СY10348581D. If you reside in the EU, our services are provided by Sibilla Solutions LTD. For UK residents, our services are provided by Finthesis Ltd (previously known as Paymentz Ltd). Finthesis Ltd is incorporated in the United Kingdom (Company No. 12431685) and is licensed by the Financial Conduct Authority (FCA) under the Payment Institution regulations (License Nо. 924263). Finthesis Ltd is registered at 2-4 Eastern Road, Imperial Offices, Romford, England, RM1 3PJ, United Kingdom. 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