82% of Profee users would recommend the service to their peers | Profee.com [Log in](/auth/login) [Sign up](/auth/registration) English * * * [Visit our website](https://www.profee.com) Profee * [Media](/media) * [Latest news](/news) * 82% of Profee users would recommend the service to their community # 82% of Profee users would recommend the service to their community The Profee Team Oct 13, 2022 4 minutes 12642 82% of those who use Profee's money transfer service are willing to recommend it to their peers, a recent survey reveals. The company surveyed over 10,000 of its customers to evaluate customer loyalty levels using the Net Promoter Score (NPS) metric. Respondents rated a probability score from 1 ("not willing to recommend") to 10 ("will definitely recommend") to indicate how likely they are to recommend Profee to a friend or colleague. The NPS study allows you to determine how many among the users of the services are promoters (those who answered with a score of 9 or 10), detractors (from 1 to 6) and liabilities (7 or 8). The score is calculated as the difference between the share of supporters and the share of opponents. The survey results show that 82% of respondents are promoters versus 7% Detractors; thus, the NPS is 75. This is one of the highest rates in the international money transfers and payments market. A similar survey conducted by Profee six months ago, in March 2022, gave an NPS result of 71 points. According to Delighted, a service that assesses NPS across industries, the average score for car dealers is 48, retail 35, fast food 30, hospitality 37, and airlines 37. Interestingly, for traditional financial services and organisations, the average NPS is relatively low: 32 for banks, 30 for credit cards, or 40 for investments, Delighted's data shows. Profee's strong performance on the customer satisfaction metrics indicates a high level of customer loyalty. The company keeps a top user rating on Trustpilot, where it holds an 'excellent' rating of 4.7/5. Trademarks, logos and other graphic or text elements are owned by the respective right holders. We do not promote third-party brands but provide introductory information only. All the facts mentioned in the article are valid on Oct 13, 2022 – discover the current Profee terms we are offering you right now [here](/send-money). ## Make your transfer today ## Profee makes sending money to India fee-free for eligible transfers Send money to India fee-free with Profee on eligible transfers using Profee wallet, up to 150,000 INR, to NRO or savings accounts. The Profee Team May 21, 2026 2 minutes 1173 ## Profee wallet can now be topped up via Google Pay Wallet is a feature that allows customers to keep assets in EUR, PLN, USD, GBP in their Profee accounts (access the full wallet guide here). Recently, Google Pay was added as a top-up method. Profee will put maximum effort into further enhancing the wallet and its accessibility for clients. The Profee Team Apr 03, 2026 2 minutes 1323 ## Profee introduces promo exchange rates for first-time transfers to 8 currencies Learn more about Profee’s promo exchange rates on first transfers. Send money abroad in UAH, USD and more while getting better value for your transfers. The Profee Team Mar 27, 2026 2 minutes 1937 * [About us](/about-us) * [Media](/media) * [Blog](/articles) * [FAQ](/help) * [Contact us](/contacts) * [Security](/security) * [Currency converter](/currency-exchange) * [Money transfers](/send-money) * [Payouts for business](https://business.profee.com) * [Limits](/accounts) * [Referral programme](/referral) * [User agreement](/documents/user-agreement) * [Terms & Conditions](/documents/terms-and-conditions) * [Legal information](/documents) * [Privacy policy](/documents/privacy-policy) * [Wallet](/wallet) Third-party trademarks, logos, and other graphic or written elements are the intellectual property of their respective owners. Information regarding these companies can be found on their official websites. No affiliation should be implied between Profee and these entities. Profee is a registered trade name under Sibilla Solutions LTD. Sibilla Solutions LTD, registered in Cyprus (Registration No. HE348581), is regulated as an Electronic Money Institution (EMI) by the Central Bank of Cyprus (License No. 115.1.3.16/2018), VAT СY10348581D. If you reside in the EU, our services are provided by Sibilla Solutions LTD. For UK residents, our services are provided by Finthesis Ltd (previously known as Paymentz Ltd). Finthesis Ltd is incorporated in the United Kingdom (Company No. 12431685) and is licensed by the Financial Conduct Authority (FCA) under the Payment Institution regulations (License Nо. 924263). Finthesis Ltd is registered at 2-4 Eastern Road, Imperial Offices, Romford, England, RM1 3PJ, United Kingdom. For Canada residents, our services are provided by TRUE NORTHERN TRANSFERS INC., a money service business registered with the Financial Transactions and Reports Analysis Centre of Canada (Registration No. BC1458550) and licensed in British Columbia to carry out money transfers (license number M24840241). © 2026 All rights reserved.